Terms and Conditions

Payment:
We accept Visa, Mastercard, Discover and American Express. Paypal is also accepted. We are only able to ship to addresses which have been validated by your credit card. In other words, the billing address you enter at checkout must match the billing address on your credit/ debit card exactly. Money order and Bank Check orders are also accepted. Please contact us if you wish to place an order this way.

We take your personal information very seriously. We employ advanced technology to screen all orders for fraudulent activity. In the event that we determine your order may be at high risk for fraud, we may, at our discretion, contact you for additional information to verify the legitimacy of your order. We reserve the right to cancel and refund any order which we feel is at a high risk for fraud.

Fraudulent activity is taken very seriously. Any activities determined to be fraudulent will be prosecuted to fullest extent of the law.

Domestic Shipping:
Orders for In-Stock items will ship the same business day if ordered before cut-off times below:

  • UPS (United Parcel Service): Order Received before 3:30pm Eastern Time.
  • USPS (United States Postal Service): Order Received before 12:00pm Eastern Time.

Starkey offers 100% free shipping on all items we sell anywhere in the USA. The size and weight of your order do not matter, shipping is still FREE! Carrier selection for ‘Free Shipping' orders are the choice of Starkey Products. We generally ship USPS (United States Postal Service) for items under 4lbs and UPS (United Parcel Service) for items over 4lbs. Shipping to a PO/ APO box is no problem, just keep in mind that you must select the free shipping option or USPS shipping option. All orders ship from Florida.

The table below estimates the delivery date of your order if you choose the FREE SHIPPING option (Inside USA only).

Location
Transit Time
East Coast
1-3 Business Days
Midwest
2-4 Business Days
West Coast
4-6 Business Days
Alaska & Hawaii
7-9 Business Days


International Shipping:
International orders/ shipments are welcomed. Normally UPS or USPS is used for international orders. All international duties charges are the responsibility of the receiver. Please note that international orders are reviewed carefully for signs of fraud. We may, at our discretion cancel your order if we feel it is at high risk for fraud. For guaranteed order acceptance from our international customers, please order through our eBay store. Most products are sent with signature required for security purposes - we want to make SURE you receive your shipment.

Orders for In-Stock items will ship the same business day if ordered before cut-off times below:

  • UPS (United Parcel Service): Order Received before 3:30pm Eastern Time.
  • USPS (United States Postal Service): Order Received before 12:00pm Eastern Time.

Use the table below to estimate the arrival date of your order. Please note – Transit-time estimates do not include the day the package ships OR weekends:

Carrier Method
Transit Time
UPS Standard
5-10 Business Days
UPS Worldwide Expedited
3-6 Business Days
UPS Worldwide Express
1-3 Business Days
USPS First Class International
8-20 Business Days
USPS Priority Mail International
6-12 Business Days
USPS Express Mail International
3-5 Business Days


Warranty:
Having a problem with a product you purchased from us or one of our authorized dealers? Please email or call us with a detailed description of the problem you are having and your contact information. If necessary, an RMA (return authorization number) will be issued for you to return the product to us for repair/ replacement. 

This warranty covers defects in materials or workmanship in any component sold by Starkey Products, Inc. or its authorized dealers. Warranty is effective for five years from the date of purchase.* Coverage terminates if you sell or transfer ownership of the product. Starkey Products will repair or replace the defective or malfunctioning product or any defective or malfunctioning part thereof at no charge. This warranty covers parts and labor only. This warranty does not cover any problem that is caused by abuse, misuse, acts of God, or improper installation. Any modification or alteration to any component will void the product warranty. Warranty does not cover wear that any components receive through the normal course of operation and use (including but not limited to bulbs). All warranty claims require proof of purchase.

*Please note: HID kits carry a 2-year limited warranty with Starkey. This 2-year warranty covers the HID ballast and wiring. HID bulbs included with our HID kits carry a 6-month warranty. Bulbs included in all other kits are wear items and carry a 6-month warranty. 

Returns:

If you are not completely satisfied with your purchase, please return it un-opened within 30 days of the purchase date for a full refund less any applicable shipping charges and a 15% re-stocking fee. Any products that have been opened or installed may incur an additional re-stocking fee. Please contact us for an RMA number (return authorization number) if you wish to return a product. Note: If product was purchased from one of our dealers, their return policy will apply.

Privacy Policy:
We value our customers and their privacy. All personal information is used to ensure efficient processing of your order. This information is used by our staff for contacting and identifying customers and their needs. We will NEVER give, sell, rent, or loan any personally identifiable information to any third party.

Our site's registration form requires users to give us contact information (like their name and email address). The customer's contact information is used to contact the visitor in the event of a problem when processing an order. For example, problems with credit card verification, product availability, etc. Users have a choice of receiving future mailings during the registration process.

This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected with the most advanced SSL encryption technology available. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and protected. No sensitive credit card information is saved after processing and our credit card processing system does not allow us to view this information at any time. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as FireFox and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing".

If you have any questions about the security on our web site or our policies, please feel free to contact us.