Hi Thom,
Thank you for your honest feedback and for taking the time to leave a review. I am glad to hear the kit was DIY-friendly and easy to install.
I understand your perspective on the price, especially when looking at the individual components. While the materials themselves may appear simple, a significant part of the cost comes from the design, assembly, and support behind the product. Every harness is cut, stripped, terminated, tested, and assembled here in our Florida facility. We also use OEM connectors and components to ensure a reliable, plug-and-play installation.
In addition, every product is backed by responsive technical support and a 5-year warranty. One thing we're particularly proud of is that when you call, you'll get a real person who can help. While those services add to our costs, we believe they help provide a better overall experience and long-term value. Our goal is to offer a product that installs easily, works reliably, and only needs to be purchased once.
We appreciate your feedback and your business. Thanks again!
– The Starkey Products Team
