I was given these lights for my 2011 F-150 4 years and 10 months ago. I recently had a problem where the switch would turn on the lights, but putting into reverse would not activate the lights.
I emailed Jason, and he immediately knew that the relay was the problem. He offered to either repair the harness at no charge, or to send me a new relay and connector so I could replace the part myself. I opted to repair myself, so I wouldn’t have to remove the entire harness. Within a few days, I had the replacement part, and installed it within less than 2 hours. (I work slowly). The lights come on automatically now like they should.
It was a pleasure to hear that with only 2 months left on my 5 year warranty, Jason stood by his product and sent me the repair part, no charge.
Starkey stands by their products, and honors their warranties. I highly recommend them.