All Starkey Products carry a 5-year limited warranty against defects in materials or workmanship.
Having a problem with a product you purchased from us or one of our authorized dealers? Please email or call us with a detailed description of the problem you are having and your contact information. If necessary, an RMA (return authorization number) will be issued for you to return the product to us for repair/ replacement.
This warranty covers defects in materials or workmanship in any component manufactured by Starkey Products, Inc. Warranty is effective for five years from the date of purchase.* Coverage terminates if you sell or transfer ownership of the product. Starkey Products will repair or replace the defective or malfunctioning product or any defective or malfunctioning part thereof at no charge. This warranty covers parts only - any labor charges incurred by the customer for installation of the product are not covered. This warranty does not cover any problem that is caused by abuse, misuse, acts of God, or improper installation. Any modification or alteration to any component will void the product warranty. The warranty does not cover wear that any components receive through the normal course of operation and use (including but not limited to bulbs). All warranty claims require proof of purchase.
*Note: Bulbs included in all other kits are wear items and carry a 6-month warranty.
*Note: If customers need warranty support more than 30 days after purchase, return shipping costs to Starkey Products will be the customer's responsibility.
Our company also sells parts from other manufacturers that are complementary to our own. If you purchased one of those products, the manufacturer’s warranty will apply.